Frequently Asked Questions
To update your account details or manage your subscription, click here to access your account.
Onboarding
How do I create an account and start using the JunFit app?
You can sign up for a subscription directly through our website. After your subscription is confirmed, you will receive a registration email with your login details as well as download links for the JunFit app on Apple and Android devices. Once you’ve downloaded the app, you can log in and start exploring workouts, nutrition tools, and mental exercises.
How do I create an account and start using the JunFit app?
You can sign up for a subscription directly through our website. After your subscription is confirmed, you will receive a registration email with your login details as well as download links for the JunFit app on Apple and Android devices. Once you’ve downloaded the app, you can log in and start exploring workouts, nutrition tools, and mental exercises.
How do I create an account and start using the JunFit app?
You can sign up for a subscription directly through our website. After your subscription is confirmed, you will receive a registration email with your login details as well as download links for the JunFit app on Apple and Android devices. Once you’ve downloaded the app, you can log in and start exploring workouts, nutrition tools, and mental exercises.
How do I set up my profile and personal goals?
Once you’ve completed your registration, click on your profile to fill in your personal information. Please note: for using the AI Coach and food analysis features, we require your phone number. In your profile, you can also set your personal goals. Adjust them as you wish, and the Weekly Missions will automatically adapt to the goals you’ve indicated.
How do I set up my profile and personal goals?
Once you’ve completed your registration, click on your profile to fill in your personal information. Please note: for using the AI Coach and food analysis features, we require your phone number. In your profile, you can also set your personal goals. Adjust them as you wish, and the Weekly Missions will automatically adapt to the goals you’ve indicated.
How do I set up my profile and personal goals?
Once you’ve completed your registration, click on your profile to fill in your personal information. Please note: for using the AI Coach and food analysis features, we require your phone number. In your profile, you can also set your personal goals. Adjust them as you wish, and the Weekly Missions will automatically adapt to the goals you’ve indicated.
How do I start my first workout?
Click on Movement in the app to explore all types of activities we offer. You can choose a Workout, a 30-second challenge where you complete as many repetitions as possible or our games. Within Workouts, you’ll also find full programs if you don’t feel like picking an individual workout. Missing a type of content? Let us know, we are constantly improving and adding new features!
How do I start my first workout?
Click on Movement in the app to explore all types of activities we offer. You can choose a Workout, a 30-second challenge where you complete as many repetitions as possible or our games. Within Workouts, you’ll also find full programs if you don’t feel like picking an individual workout. Missing a type of content? Let us know, we are constantly improving and adding new features!
How do I start my first workout?
Click on Movement in the app to explore all types of activities we offer. You can choose a Workout, a 30-second challenge where you complete as many repetitions as possible or our games. Within Workouts, you’ll also find full programs if you don’t feel like picking an individual workout. Missing a type of content? Let us know, we are constantly improving and adding new features!
How do I track my progress and achievements?
At the top of the dashboard, you’ll see your burned calories, calories consumed, and steps. Click on this section for a full overview, where you can view your statistics on a daily, weekly, and monthly basis for steps, workouts, and nutrition.
How do I track my progress and achievements?
At the top of the dashboard, you’ll see your burned calories, calories consumed, and steps. Click on this section for a full overview, where you can view your statistics on a daily, weekly, and monthly basis for steps, workouts, and nutrition.
How do I track my progress and achievements?
At the top of the dashboard, you’ll see your burned calories, calories consumed, and steps. Click on this section for a full overview, where you can view your statistics on a daily, weekly, and monthly basis for steps, workouts, and nutrition.
How can I get help during my first week?
During your first week, you’ll receive daily tips from our AI Coach about app features and other helpful advice. You can also ask the AI Coach questions about the app itself, as well as general guidance on nutrition, movement, and mental balance. If you need personal assistance, you can request help through the AI Coach or by filling out our contact form on the website, and we’ll be happy to schedule a session.
How can I get help during my first week?
During your first week, you’ll receive daily tips from our AI Coach about app features and other helpful advice. You can also ask the AI Coach questions about the app itself, as well as general guidance on nutrition, movement, and mental balance. If you need personal assistance, you can request help through the AI Coach or by filling out our contact form on the website, and we’ll be happy to schedule a session.
How can I get help during my first week?
During your first week, you’ll receive daily tips from our AI Coach about app features and other helpful advice. You can also ask the AI Coach questions about the app itself, as well as general guidance on nutrition, movement, and mental balance. If you need personal assistance, you can request help through the AI Coach or by filling out our contact form on the website, and we’ll be happy to schedule a session.
Are there tips for optimizing motion tracking?
Yes! Ensure you have enough space and good lighting. Position your device so that your full body is visible, and wear clothing that allows clear movement tracking. These tips will improve the accuracy of your tracking.
Are there tips for optimizing motion tracking?
Yes! Ensure you have enough space and good lighting. Position your device so that your full body is visible, and wear clothing that allows clear movement tracking. These tips will improve the accuracy of your tracking.
Are there tips for optimizing motion tracking?
Yes! Ensure you have enough space and good lighting. Position your device so that your full body is visible, and wear clothing that allows clear movement tracking. These tips will improve the accuracy of your tracking.
How can I set up reminders?
You can request reminders via the AI Coach. For example, you could say: “I want to do a lower body workout tonight at 8 PM and then a wellbeing exercise. Can you remind me?” The AI Coach will automatically send you a reminder. Soon, you will also be able to set persistent reminders directly in the app, and even customize them per category. More details on this feature will be available later.
How can I set up reminders?
You can request reminders via the AI Coach. For example, you could say: “I want to do a lower body workout tonight at 8 PM and then a wellbeing exercise. Can you remind me?” The AI Coach will automatically send you a reminder. Soon, you will also be able to set persistent reminders directly in the app, and even customize them per category. More details on this feature will be available later.
How can I set up reminders?
You can request reminders via the AI Coach. For example, you could say: “I want to do a lower body workout tonight at 8 PM and then a wellbeing exercise. Can you remind me?” The AI Coach will automatically send you a reminder. Soon, you will also be able to set persistent reminders directly in the app, and even customize them per category. More details on this feature will be available later.
Download
Can I use the app on both iOS and Android devices?
Yes, JunFit is available for both Android and iOS and can be downloaded from the app stores.
Can I use the app on both iOS and Android devices?
Yes, JunFit is available for both Android and iOS and can be downloaded from the app stores.
Can I use the app on both iOS and Android devices?
Yes, JunFit is available for both Android and iOS and can be downloaded from the app stores.
Do I need a specific phone to use it?
As technology changes rapidly, we cannot guarantee compatibility with every model. However, we do support the two most recent smartphone generations.
Do I need a specific phone to use it?
As technology changes rapidly, we cannot guarantee compatibility with every model. However, we do support the two most recent smartphone generations.
Do I need a specific phone to use it?
As technology changes rapidly, we cannot guarantee compatibility with every model. However, we do support the two most recent smartphone generations.
Account
I forgot my password.
Click on "Reset Password" on the login screen in the app.
I forgot my password.
Click on "Reset Password" on the login screen in the app.
I forgot my password.
Click on "Reset Password" on the login screen in the app.
I didn’t receive an email after clicking "Reset Password".
Please wait at least 5 minutes, as it can sometimes take a little while for the email to be sent. Also, be sure to check your spam folder. Still haven’t received it? Please send an email to support@erkojun.com and we’ll assist you!
I didn’t receive an email after clicking "Reset Password".
Please wait at least 5 minutes, as it can sometimes take a little while for the email to be sent. Also, be sure to check your spam folder. Still haven’t received it? Please send an email to support@erkojun.com and we’ll assist you!
I didn’t receive an email after clicking "Reset Password".
Please wait at least 5 minutes, as it can sometimes take a little while for the email to be sent. Also, be sure to check your spam folder. Still haven’t received it? Please send an email to support@erkojun.com and we’ll assist you!
How do I cancel my subscription?
How do I cancel my subscription?
How do I cancel my subscription?
What happens when my subscription expires?
You will receive a message from us to decide whether you want to continue with the app or not. If you want to cancel, send us a message at least 1 month before the end date. If you don’t, your subscription will continue automatically.
What happens when my subscription expires?
You will receive a message from us to decide whether you want to continue with the app or not. If you want to cancel, send us a message at least 1 month before the end date. If you don’t, your subscription will continue automatically.
What happens when my subscription expires?
You will receive a message from us to decide whether you want to continue with the app or not. If you want to cancel, send us a message at least 1 month before the end date. If you don’t, your subscription will continue automatically.
Camera
How am I being tracked?
We use the front camera of your phone for tracking. Our AI analyzes your movements directly on the device, no data is sent to the cloud.
How am I being tracked?
We use the front camera of your phone for tracking. Our AI analyzes your movements directly on the device, no data is sent to the cloud.
How am I being tracked?
We use the front camera of your phone for tracking. Our AI analyzes your movements directly on the device, no data is sent to the cloud.
Does the camera also record me?
No, it only tracks your activity and does not store recordings.
Does the camera also record me?
No, it only tracks your activity and does not store recordings.
Does the camera also record me?
No, it only tracks your activity and does not store recordings.
At what height should I place my phone?
Place your phone upright and just below hip height. Make sure you are fully visible during calibration.
At what height should I place my phone?
Place your phone upright and just below hip height. Make sure you are fully visible during calibration.
At what height should I place my phone?
Place your phone upright and just below hip height. Make sure you are fully visible during calibration.
When is the camera active?
The camera is only active during challenges, workouts or games
When is the camera active?
The camera is only active during challenges, workouts or games
When is the camera active?
The camera is only active during challenges, workouts or games
The tracking doesn’t work; the camera doesn’t see me.
Make sure your phone is upright, just below hip height, and fully capturing you. Follow the on-screen steps. If none of the tips work, restarting your phone can sometimes help. You can also check the guides for more tips or contact us for further assistance.
The tracking doesn’t work; the camera doesn’t see me.
Make sure your phone is upright, just below hip height, and fully capturing you. Follow the on-screen steps. If none of the tips work, restarting your phone can sometimes help. You can also check the guides for more tips or contact us for further assistance.
The tracking doesn’t work; the camera doesn’t see me.
Make sure your phone is upright, just below hip height, and fully capturing you. Follow the on-screen steps. If none of the tips work, restarting your phone can sometimes help. You can also check the guides for more tips or contact us for further assistance.
Content
What are Weekly Missions and how do they help me?
Weekly Missions are challenges tailored to your goals in fitness, nutrition, and mindfulness. They keep you motivated across all areas of a healthy lifestyle.
What are Weekly Missions and how do they help me?
Weekly Missions are challenges tailored to your goals in fitness, nutrition, and mindfulness. They keep you motivated across all areas of a healthy lifestyle.
What are Weekly Missions and how do they help me?
Weekly Missions are challenges tailored to your goals in fitness, nutrition, and mindfulness. They keep you motivated across all areas of a healthy lifestyle.
What are exergames?
Games where your body is the controller, you move to play.
What are exergames?
Games where your body is the controller, you move to play.
What are exergames?
Games where your body is the controller, you move to play.
What are (interactive) workouts?
Workouts where your body is tracked, each movement and rep is counted, and you receive feedback to improve your performance.
What are (interactive) workouts?
Workouts where your body is tracked, each movement and rep is counted, and you receive feedback to improve your performance.
What are (interactive) workouts?
Workouts where your body is tracked, each movement and rep is counted, and you receive feedback to improve your performance.
What are challenges?
Short, intense workouts that push you to complete as many reps as possible in a time limit.
What are challenges?
Short, intense workouts that push you to complete as many reps as possible in a time limit.
What are challenges?
Short, intense workouts that push you to complete as many reps as possible in a time limit.
Are my burned calories also counted?
Yes, with wearable integration, the app shows your total daily calorie burn, even outside of workouts.
Are my burned calories also counted?
Yes, with wearable integration, the app shows your total daily calorie burn, even outside of workouts.
Are my burned calories also counted?
Yes, with wearable integration, the app shows your total daily calorie burn, even outside of workouts.
How does the meal analysis work?
Take a photo, type a description, or send a voice note of your meal. Our technology detects ingredients and gives nutritional info and calorie estimates. The more detail, the better the estimate.
How does the meal analysis work?
Take a photo, type a description, or send a voice note of your meal. Our technology detects ingredients and gives nutritional info and calorie estimates. The more detail, the better the estimate.
How does the meal analysis work?
Take a photo, type a description, or send a voice note of your meal. Our technology detects ingredients and gives nutritional info and calorie estimates. The more detail, the better the estimate.
Can the app help me with healthy recipes?
Yes, absolutely! Go to the Nutrition section, where you can generate up to 3 recipes per day. Each recipe comes with an easy-to-follow shopping list. If you like a recipe, you can save it for easy access later.
Can the app help me with healthy recipes?
Yes, absolutely! Go to the Nutrition section, where you can generate up to 3 recipes per day. Each recipe comes with an easy-to-follow shopping list. If you like a recipe, you can save it for easy access later.
Can the app help me with healthy recipes?
Yes, absolutely! Go to the Nutrition section, where you can generate up to 3 recipes per day. Each recipe comes with an easy-to-follow shopping list. If you like a recipe, you can save it for easy access later.
How can the AI Coach help me with mindfulness?
The AI Coach is your buddy on tough days. It helps when you're feeling stressed or off, offering exercise suggestions from the app to help you reach your goals and find more balance. You can turn to the coach with almost any question.
How can the AI Coach help me with mindfulness?
The AI Coach is your buddy on tough days. It helps when you're feeling stressed or off, offering exercise suggestions from the app to help you reach your goals and find more balance. You can turn to the coach with almost any question.
How can the AI Coach help me with mindfulness?
The AI Coach is your buddy on tough days. It helps when you're feeling stressed or off, offering exercise suggestions from the app to help you reach your goals and find more balance. You can turn to the coach with almost any question.
What wellbeing content is available in the app?
The JunFit app offers a variety of exercises to support mental balance, including breathing exercises, meditations, and affirmations. Simply select your focus area, for example, “Reduce stress”, choose the duration, and JunFit will guide you to the most suitable exercise to achieve your goal.
What wellbeing content is available in the app?
The JunFit app offers a variety of exercises to support mental balance, including breathing exercises, meditations, and affirmations. Simply select your focus area, for example, “Reduce stress”, choose the duration, and JunFit will guide you to the most suitable exercise to achieve your goal.
What wellbeing content is available in the app?
The JunFit app offers a variety of exercises to support mental balance, including breathing exercises, meditations, and affirmations. Simply select your focus area, for example, “Reduce stress”, choose the duration, and JunFit will guide you to the most suitable exercise to achieve your goal.
How can mindfulness help me with my overall wellbeing?
Mindfulness helps you stay in the present moment and reduce stress. This improves your focus and mood, which benefits both work and personal life.
How can mindfulness help me with my overall wellbeing?
Mindfulness helps you stay in the present moment and reduce stress. This improves your focus and mood, which benefits both work and personal life.
How can mindfulness help me with my overall wellbeing?
Mindfulness helps you stay in the present moment and reduce stress. This improves your focus and mood, which benefits both work and personal life.
Do you use AI?
Yes, we use artificial intelligence. This AI has been trained with the right information and provides guidance in your journey. Based on your behavior in the app, it offers advice and support to live a healthier life.
Do you use AI?
Yes, we use artificial intelligence. This AI has been trained with the right information and provides guidance in your journey. Based on your behavior in the app, it offers advice and support to live a healthier life.
Do you use AI?
Yes, we use artificial intelligence. This AI has been trained with the right information and provides guidance in your journey. Based on your behavior in the app, it offers advice and support to live a healthier life.
What exactly does the AI Coach do?
The AI Coach helps you set goals, tracks your progress, gives you a motivational boost, and answers your questions about nutrition, exercise, and mindfulness. You also get handy reminders via WhatsApp.
What exactly does the AI Coach do?
The AI Coach helps you set goals, tracks your progress, gives you a motivational boost, and answers your questions about nutrition, exercise, and mindfulness. You also get handy reminders via WhatsApp.
What exactly does the AI Coach do?
The AI Coach helps you set goals, tracks your progress, gives you a motivational boost, and answers your questions about nutrition, exercise, and mindfulness. You also get handy reminders via WhatsApp.
Usage
My app sometimes freezes or takes a long time to load.
Try the following steps: 1. Close the app and reopen it. 2. Check your internet connection. 3. See if an update is available in the app store.
My app sometimes freezes or takes a long time to load.
Try the following steps: 1. Close the app and reopen it. 2. Check your internet connection. 3. See if an update is available in the app store.
My app sometimes freezes or takes a long time to load.
Try the following steps: 1. Close the app and reopen it. 2. Check your internet connection. 3. See if an update is available in the app store.
Privacy & Security
How is my privacy protected when using the camera features?
Privacy is very important to us. The camera is only used to track your movement. It does not store or record anything. You can read our full privacy policy in the app or on our website.
How is my privacy protected when using the camera features?
Privacy is very important to us. The camera is only used to track your movement. It does not store or record anything. You can read our full privacy policy in the app or on our website.
How is my privacy protected when using the camera features?
Privacy is very important to us. The camera is only used to track your movement. It does not store or record anything. You can read our full privacy policy in the app or on our website.
Can I delete my data?
Yes. Send an email with your username to info@fittar.eu and we will delete your data.
Can I delete my data?
Yes. Send an email with your username to info@fittar.eu and we will delete your data.
Can I delete my data?
Yes. Send an email with your username to info@fittar.eu and we will delete your data.
Connecting to TV
Can I cast the app to a TV screen?
Yes, this is possible via Chromecast or AirPlay.
Can I cast the app to a TV screen?
Yes, this is possible via Chromecast or AirPlay.
Can I cast the app to a TV screen?
Yes, this is possible via Chromecast or AirPlay.
How can I use Chromecast?
Start a workout. Then tap the Chromecast icon in the top right corner. Your phone will connect to your Chromecast.
How can I use Chromecast?
Start a workout. Then tap the Chromecast icon in the top right corner. Your phone will connect to your Chromecast.
How can I use Chromecast?
Start a workout. Then tap the Chromecast icon in the top right corner. Your phone will connect to your Chromecast.
I can’t connect Chromecast wirelessly.
Use a separate device for a stable connection. Check the full explanation here: https://support.google.com/chromecast/answer/6006232
I can’t connect Chromecast wirelessly.
Use a separate device for a stable connection. Check the full explanation here: https://support.google.com/chromecast/answer/6006232
I can’t connect Chromecast wirelessly.
Use a separate device for a stable connection. Check the full explanation here: https://support.google.com/chromecast/answer/6006232
How can I mirror my screen using my iPhone?
If your TV supports AirPlay, you can mirror your screen. If not, use an Apple adapter (USB-C/Lightning to HDMI).
How can I mirror my screen using my iPhone?
If your TV supports AirPlay, you can mirror your screen. If not, use an Apple adapter (USB-C/Lightning to HDMI).
How can I mirror my screen using my iPhone?
If your TV supports AirPlay, you can mirror your screen. If not, use an Apple adapter (USB-C/Lightning to HDMI).