Refund Policy
Last updated 18 July 2026
ERKO JUN sells personalized digital products (diet and training plans) that are generated for you and delivered immediately. Because of this, all sales are final. This policy explains the limited cases where we will still put things right.
1. All sales are final
Your plan is created from your inputs and made available to download right after payment. By completing your purchase you ask us to deliver the plan immediately and you expressly agree that, because it is a personalized digital product supplied at once, your statutory right of withdrawal (where it would otherwise apply) is lost as soon as the download is made available. We do not offer refunds for change of mind, for information you entered incorrectly yourself, or because you did not follow the plan.
2. If something goes wrong
We will still help if you were charged but did not receive your plan and we cannot resolve the delivery, if you were charged more than once for the same order, or if there is a genuine technical fault with the file that we cannot fix. In those cases contact us and we will correct the problem or refund that charge.
3. How to reach us
Email support@erkojun.com with your order email and what went wrong. We aim to respond within a few business days. Any approved correction is returned to your original payment method via Stripe.
4. Contact
Any questions about this policy? Reach us at support@erkojun.com.